Portfolio
Professional Summary
Hi there,
I'm Amanda W.📍 Georgia
Systems & Cloud Support · Data Validation · QA Testing
Entry-level systems and cloud support professional skilled in high-volume data validation, exception handling, user acceptance and regression testing, API testing in Postman, and source-to-target validation with SQL and Excel.
Experienced as an escalation review point and as a human-in-the-loop reviewer for AI-assisted document processing, along with testing AI-enabled product features for accuracy and edge cases. Brings hands-on experience troubleshooting application issues through logs, testing in non-production environments, and documenting defects in Jira, Zephyr, and Zendesk.
Seeking: entry-level Linux systems administration and AWS cloud support roles that call for strong troubleshooting and attention to detail.
What I work with
Skills
Cloud & Systems In training
AWSLinuxNetworking FundamentalsRelational DatabasesPython
Data & Reporting
SQL (Oracle, foundational)Microsoft Excel (pivot tables, formulas, lookups, conditional formatting)Google SheetsPower BISmartsheet
Testing & QA
JiraZephyrPostman (API testing)Browser DevTools (Network, Console)Selenium IDEGoogle Analytics 4 event validation
Testing Methods
User Acceptance Testing (UAT)Functional TestingIntegration TestingRegression TestingSmoke TestingSource-to-Target ValidationRoot Cause AnalysisAgile Sprints
Web & AI Tools
HTMLCSSJavaScript (fundamentals)Base44ChatGPTClaudeGeminiAI Tagging StudioAWS Text Extraction
Platforms & Collaboration
ConfluenceZendeskSpiceworksMicrosoft TeamsOutlookWordPowerPointEpicChartMaxxAvaility
Foundations
Education & Certifications
Education
Per Scholas In progressCloud and systems training: AWS, Linux, networking, relational databases, and Python
Ashworth CollegeTechnical Diploma, Computer Information Technology (Software & Repair)
Certifications
AWS Certified Cloud Practitioner In progress
Software Testing: SDLC, Selenium, Postman, SQL, Test Automation & Agile
API Fundamentals
Agile & Predictive Project Management Fundamentals
Oracle SQL Database Foundations
Coding Fundamentals: HTML, CSS, JavaScript & VS Code
Where I've done it
Professional Experience
Senior Specialist, Data Quality and Validation2025–Present
Norstella - MMIT · Remote
- Monitor two daily exception queues of 22 to 34 records, clearing escalations and records that failed to load downstream before they miss their window
- Investigate records that fell out of automated processing, correct the root cause, and confirm each record processes successfully
- Serve as human-in-the-loop reviewer for AI-assisted document processing, verifying extracted data, tags, and metadata against source documents
- Support user acceptance testing before release and perform source-to-target validation with SQL and Excel
- Produce weekly production and accuracy reports in Excel with pivot tables, translating error data into trends and corrective actions
- Built the end-to-end escalation process flow the team now uses, later adopted for training; sustained 20 to 22 escalations per day during quarterly surges without loss of accuracy
Quality Assurance Engineer2024–2025
TEGNA · Remote
- Tested AI-enabled features on a national news platform, validating natural-language search relevance and AI-generated summaries, titles, and bullet points
- Tested the web dashboard and iOS and Android apps against requirements, including video playback, and gave go or no-go release recommendations
- Validated Google Analytics 4 event tracking against a documented specification using browser Network tools
- Investigated defects to root cause with Postman and SQL, and documented them in Jira and Zephyr with reproduction steps and severity
QA Engineer (Part-Time)2024
Diversociete LLC · Remote
- Wrote and executed test plans and manual test cases for an e-commerce web and mobile app across two-week sprints
- Covered functional, integration, regression, smoke, and UI testing, and ran API test cases in Postman
- Ran SQL queries comparing front-end catalog data to back-end records, confirming a client-reported mismatch and adding the check to the recurring test set
Data Specialist2022–2025
Norstella - MMIT · Remote
- Processed and validated 75 to 80 records per day against a production standard of 60 while holding a high-quality review score
- Researched specification discrepancies and partnered with quality and operations teams to resolve recurring data issues at the source
- Analyzed system and API logs to identify data inconsistencies and reviewed more than 200 integration feedback submissions
Compliance Monitoring Associate2021–2022
Bloom Insurance · Remote
- Audited Medicare Advantage and Managed Care Medicaid sales interactions against CMS requirements to identify risk, violations, and corrective action
- Researched Medicare grievances against regulatory guidelines, documented findings, and supported the Compliance Manager on case resolution
- Investigated client complaints and flagged interactions while maintaining HIPAA and privacy requirements
- Wrote performance correction documents and internal reports on new compliance cases, tracking all case documentation in Spiceworks
- Served as a subject matter resource for Medicare and Medicaid questions while holding a state health insurance license
Customer Support Advocate to Advocate Support (Application Support)2017–2021
Bill.com · Remote
- Handled multiple concurrent cases across several account management systems, resolving complex financial automation software inquiries and reducing escalated support tickets by 20%
- Investigated account and system discrepancies by reviewing application logs and testing in a non-production admin environment
- Documented issues in Jira and Zendesk, wrote test cases, and ran user acceptance and regression testing to validate fixes before release
- Analyzed live chat feedback to identify and address software pain points, contributing to a 15% increase in customer satisfaction
- Translated customer feature requests into user stories with Business Analysts, achieving a 10% reduction in subsequent ticket requests
- Mentored 15 support advocates on resource management and soft skills
Quality Control Specialist, Medical Records2013–2017
Children's Healthcare of Atlanta · Atlanta, GA
- Reconciled daily record pickups from multiple clinical departments against expected volume reports, following up the same day on gaps
- Investigated and corrected misfiled, duplicate, or illegible items, resolving data and image discrepancies before records were finalized
- Reported daily quality and volume statistics, flagged recurring problem sources, and coordinated workflow across a three-person team
What I've built
Projects
LIVE APP
MyPayMove.comCreator and Builder · Remote
- Built and launched a live salary-comparison web application using the Base44 AI app-building platform
- Designed multiple functional workflows, including salary reports, checkout, validation reports, analytics, and job-market data
Mandy's Creative StudioOwner, Web Designer · Georgia
- Build client websites across multiple industries using AI-assisted development workflows
Recognition
Awards
Certificate of
Excellence
Norstella - MMIT
Recognized for work on document output quality, data integrity, and product reliability.
Awarded 2024
Let's talk
Contact
Amanda W.
NameAmanda W.
Phone(***) ***-8857
Emaila******2105@gmail.com
LinkedInConnect on LinkedIn ↗
LocationGeorgia
The real questions
Why should I hire you?
The short answers to what a recruiter is really thinking.
Q Tell me about yourself.+
I’m a technology professional whose background spans software testing, application support, and data quality. Across my work, the approach has remained consistent: understand how a system should function, identify where the results differ, and trace the cause. My focus is Linux systems administration, bringing that same discipline to system reliability, accurate configuration, and operational support.
Q What would you bring to the team?+
A careful eye for what doesn’t line up, the patience to trace it to the cause, and clear documentation others can follow. I use logs, data, and user reports to investigate issues and turn findings into practical next steps. I also communicate across technical and nontechnical teams so everyone understands the problem, its impact, and what needs to happen next.
Q Why should I hire you?+
Because I take ownership of problems from investigation through resolution. My background in application support and quality assurance has taught me to approach changes carefully, verify that fixes work, and consider what could be affected downstream. I document the solution and develop repeatable checks that help prevent recurring issues and keep systems dependable.
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